GENERAL TERMS AND CONDITIONS

These terms and conditions apply when you place an order with Growing Crazy through our website. Please read them together with our Mail-Order Plants, Packing and Delivery Policy, Returns and Refund Policy and Privacy Policy.

Nothing in these terms affects your statutory rights as a consumer.

About our plants and products

We aim to describe and photograph our plants and products as accurately as reasonably possible.

Plants are living products and naturally vary. There may be differences in size, shape, colour, maturity, flowering stage and general appearance between individual specimens and between a plant received and one shown in a photograph.

Plant appearance can also vary according to the season and stage of growth. Unless expressly stated otherwise, photographs, measurements, descriptions and illustrations are provided as a general guide and do not guarantee that every plant will be identical.

Placing an order

When you place an order, you are making an offer to purchase the products shown in your order.

An automated order-confirmation email acknowledges that we have received your order. It does not guarantee that every plant or product will be available.

We reserve the right to decline or cancel an order before dispatch where:

• A plant or product is unavailable

• We are unable to obtain authorisation for payment

• There has been an error in the price or product description

• We cannot deliver to the address provided

• We reasonably suspect fraud, misuse or unauthorised resale

• Circumstances outside our reasonable control prevent us from fulfilling the order

If we cancel all or part of an order, we will refund the amount paid for the affected items.

Plant availability and substitutions

Many of our Pelargoniums are propagated and grown specifically for customer orders. Availability can be affected by propagation success, seasonal conditions, plant health and other factors that cannot always be predicted when an order is placed.

If an ordered variety is unavailable, we may select the nearest suitable alternative unless you have asked us not to make substitutions.

We will choose substitutions carefully, taking account of characteristics such as plant group, flower colour, foliage and growing habit. However, an alternative cannot be guaranteed to be identical to the variety originally ordered.

If you are unhappy with a substitute selected by us, please contact us within seven days of delivery. We will arrange an appropriate remedy in accordance with our Returns and Refund Policy.

Prices and payment

All prices are shown in pounds sterling.

The price charged for a product will normally be the price displayed and paid when the order is placed. A later change to the product’s advertised price will not affect an order already accepted by us.

Delivery charges are additional unless expressly stated otherwise. The applicable charge will be displayed during checkout before payment is made. Delivery charges include the preparation, wrapping and packing of the order as well as the delivery service itself.

We take reasonable care to ensure that prices are accurate. If a product has been listed at an incorrect price because of an obvious error, we may contact you before accepting or dispatching the order.

You may choose to proceed at the correct price or cancel the affected item. If we cannot contact you, or you do not wish to proceed, we may cancel the item and refund the amount paid.

Payment must be made using one of the payment methods offered at checkout.

Delivery

We deliver to the address entered when the order is placed. Customers are responsible for checking that the delivery address, postcode and contact details are complete and accurate before submitting an order.

Please contact us promptly if you notice an error. We cannot guarantee that an address can be changed after an order has entered preparation or been dispatched.

We will take reasonable steps to dispatch orders within the estimated period shown or otherwise agreed. As many plants are grown to order, dispatch dates may be several weeks or months after the order is placed.

Any delivery or dispatch dates given are estimates unless we have expressly agreed that a particular date is essential. If a delay occurs, we will provide updated information where reasonably possible.

We will not be responsible for a delay caused by an event outside our reasonable control, but this does not affect any statutory right you may have to cancel where an order is not delivered within an agreed or legally required period.

Plants and other goods remain at our risk until they are delivered into your physical possession or the possession of a person you have identified to receive them.

If you instruct the delivery provider to leave a parcel in a specified safe place, with a neighbour or at another location, delivery to that nominated person or location may be treated as delivery in accordance with your instructions.

Please see our Mail-Order Plants, Packing and Delivery Policy for further information about delivery providers, packing charges and what to do when plants arrive.

Separate orders

Each order is processed separately. Additional orders placed later cannot normally be combined with an existing order.

If we agree to combine separate orders, an administration and handling charge may apply. Any additional charge will be explained and agreed before the orders are combined.

Offers, discounts and promotions

From time to time, we may offer discounts, promotional codes, sales or other special offers. Unless the individual offer states otherwise:

• Offers are subject to availability

• Promotional codes may only be used once per customer

• Only one promotional code may be used per order

• Offers cannot be used in conjunction with another offer

• Discounts apply to the value of qualifying products only

• Delivery charges do not count towards a minimum-spend requirement

• Discounts do not apply to delivery charges

• Offers cannot be applied retrospectively to previously placed orders

• Gift vouchers cannot be purchased using a discount code

• Promotional codes have no cash value and cannot be exchanged for cash

• Offers end on the date stated or when the available stock has been sold

A free-delivery promotion applies only to the delivery service and destinations specified in the offer.

Promotional codes intended for a particular customer, subscriber or group may not be transferred, reproduced or published without our permission.

We may amend or withdraw a promotion where there is a genuine error, misuse, fraud, technical problem or another reasonable operational need. This will not affect qualifying orders that we have already accepted unless the promotion has been used fraudulently or contrary to its stated terms.

If demand means that we cannot supply a promotional or sale item, we will notify you by email and refund the amount paid for that item.

Returns, refunds and cancellations

Plants are living, perishable products. Their condition can deteriorate rapidly, and the usual change-of-mind cancellation rights applicable to some online purchases may not apply once plants have been dispatched.

Orders may be cancelled before they have been prepared for dispatch. Once an order has been packed or dispatched, cancellation may no longer be possible.

This does not affect your rights if products are faulty, damaged or not as described.

Full information about reporting a problem, requesting a replacement or refund, and cancelling an order can be found in our Returns and Refund Policy.

Plant care and performance

We are responsible for supplying plants that are of satisfactory quality and as described when delivered.

After delivery, plant health and performance can be affected by factors outside our control, including watering, drainage, compost, pot size, feeding, temperature, frost, light, ventilation, pests, diseases and general growing conditions.

Concerns about the condition of plants should be reported within the periods set out in our Returns and Refund Policy. We cannot accept responsibility for subsequent deterioration caused by unsuitable care, environmental conditions or other circumstances arising after delivery.

We are, however, happy to offer reasonable growing advice.

Our responsibility to you

We supply plants and other products to private customers, professional gardeners, garden designers and other commercial customers.

We do not exclude or limit our responsibility where doing so would be unlawful. This includes responsibility for:

• Death or personal injury caused by our negligence

• Fraud or fraudulent misrepresentation

• Breaching a consumer’s statutory rights in relation to the products supplied

• Any other matter for which liability cannot legally be excluded or limited

We will not be responsible for loss or damage caused by:

• A failure to follow reasonable planting, care or handling instructions

• Unsuitable compost, watering, feeding or growing conditions

• Frost, adverse weather, pests, diseases or other environmental factors arising after delivery

• Incorrect or incomplete information supplied by the customer

• Using a plant or product for a purpose for which it was not supplied

For customers purchasing as consumers, we are responsible for reasonably foreseeable loss or damage caused by our failure to comply with these terms. We are not responsible for loss or damage that was not reasonably foreseeable when the contract was made.

Professional gardeners, garden designers and other business customers are responsible for determining whether the plants ordered are suitable for their intended location, project or commercial purpose. Unless expressly agreed in writing, we do not guarantee establishment, flowering, growth rate, finished size, crop performance, resale value or suitability for a particular planting scheme or environment.

To the fullest extent permitted by law, we will not be responsible to a business customer for indirect or consequential losses, loss of profit, loss of revenue, loss of business, loss of opportunity, loss of anticipated savings or damage to reputation.

Where a separate quotation, trade agreement or written contract has been agreed with a business customer, the terms of that agreement will take precedence where they differ from these website terms.

Website information

We take reasonable care to keep our website and product information accurate and up to date. However, information may occasionally contain errors or become outdated.

We reserve the right to correct errors and update product details, availability, prices and website content when necessary. Changes will not alter an order already accepted by us unless we contact you and you agree to the change, or the correction relates to an obvious error.

Contacting us

If you have a question about an order or these terms and conditions, please email sales@growingcrazy.co.uk.

Changes to these terms

We may update these terms and conditions from time to time. The terms applying to an order will be those published on our website when the order is placed, subject to any changes required by law or agreed with you.