Shipping policy
MAIL-ORDER PLANTS, PACKING AND DELIVERY
Please note that we are currently unable to deliver plants to Northern Ireland.
Our plants
Our mail-order Pelargoniums are grown to order and are normally supplied in 6cm biodegradable pots.
As many plants are propagated specifically for individual orders, we recommend selecting one or two alternative varieties when ordering, particularly when choosing varieties that can be more difficult to propagate.
If an ordered variety is unavailable, we may substitute it with the nearest suitable alternative unless you have asked us not to make substitutions. If a substitute selected by us is unacceptable, please contact us within seven days of receiving it. You may return the substitute and we will refund the price paid for that plant.
Our 9cm plants are grown in pots, but the pots may be removed before dispatch and replaced with compostable bags. These bags are designed to break down relatively quickly, so please remove the bag and pot the plant on as soon as possible after delivery.
Availability and fulfilment
Acceptance of your order and payment does not guarantee that every plant ordered will be available when your order is due to be fulfilled.
You will receive an automated email confirming that we have received your order. Once we have reviewed and processed it, we will provide any further information needed concerning availability, substitutions or anticipated dispatch.
Each order is processed individually. Separate or additional orders cannot normally be combined into a single consignment after they have been placed. If we agree to combine separate orders, an additional administration and handling charge may apply.
Delivery charges
The delivery charge applied to your order is not solely the amount charged by the courier.
It also contributes towards the materials and labour required to prepare, wrap and pack live plants carefully for transport, as well as the cost of the delivery service itself. Considerable care is taken to protect plants and help them arrive in the best possible condition.
We normally use a fast DPD or Royal Mail delivery service because reducing the amount of time plants spend in transit is important once they have been packed. However, we reserve the right to use another suitable delivery service or provider where operational circumstances, the delivery destination or other factors make this necessary.
The use of an alternative service does not automatically entitle the customer to a refund of the delivery charge.
When your plants arrive
Please open the box or boxes immediately upon delivery.
Carefully unpack and inspect the plants and pot them on as soon as possible. After being inside a box for a few days it will be normal to receive plants which have some yellowing leaves, you can safely remove these. Plants supplied in biodegradable pots can be placed directly into larger pots without removing the biodegradable pot, as the roots will grow through it.
Always use a fresh, good-quality potting compost suitable for Pelargoniums. A John Innes No. 2 or good-quality multipurpose compost is generally suitable.
Plants may also be planted directly into garden containers or beds while still in their biodegradable pots, but please remember that Pelargoniums are not frost hardy.
Approximately four weeks after potting, established plants can be fed regularly during late spring and summer using a high-potash fertiliser, such as tomato feed. Always follow the manufacturer’s instructions.
Payment
Payment can be made by credit or debit card through the payment methods offered at checkout, including Shopify Payments or PayPal where available.
Payment is taken when your order is placed. As many of our plants are propagated and grown specifically to fulfil customer orders, dispatch dates will vary according to the variety and the time of year. The estimated dispatch period will be shown or explained when ordering, where applicable.
If you wish to discuss another method of payment, please email sales@growingcrazy.co.uk.
We do not accept payment by cheque.